Zen - EARTH peace

Waterproof & Moisture Protection

Incense beads/pendants are crafted with natural herbal powders and may soften or deform when wet. Remove before washing hands, showering, or swimming. Store in a dry place. Avoid heat and direct sunlight.

Avoid Chemical Exposure

Perfumes, alcohol, and skincare products may corrode the surface or alter the fragrance. 

Cleaning Method

Never wash with water or wipe with a damp cloth. Gently brush off dust with a soft bristle brush or gloves for spot cleaning.  

Aroma Maintenance

It is a natural process that the warmth and oils of your skin interact with the incense, subtly altering its fragrance into a unique, softer scent over weeks or months.

**Additional Cultural Notes**  

- In traditional practice, a broken incense artifact is seen as having "absorbed negative energy." Dispose respectfully by burning or burying it—never discard casually.  

- For energetic balance, remove incense jewelry at night to allow skin and the artifact to "rest."  

Combustible Incense Sheet Safety

-Store in a dry environment to avoid moisture.
-Always burn on a fireproof tray, away from children/pets. 
-Fully extinguish remnants by soaking in water before disposal to prevent smoldering.  

Mini Incense Balls
These mini incense balls are made from natural plant powders, non-toxic and non-irritating.

1. Usage
   -Pair with the accompanying accessories to keep the fragrance around, bringing a good mood.
   -Put the incense balls in a cloth bag or other container, and place them in drawers, wardrobes, or cars to enjoy the natural scent at all times.
2. Safety Warnings & Precautions
   -Keep out of reach of children and the elderly to prevent the risk of choking due to accidental ingestion or inhalation.
   -Avoid direct contact with clothes, fabrics, or light-colored furniture to prevent staining.
   -Do not use by lighting.
   -Keep away from moisture.
   

How long will my order take to be delivered?

The shipping time depend on your exact location. However, it usually takes only 5-14 business days for shipping to US, UK, Canada, Hong Kong and all the main countries in Europe and 8-20 business days for the rest of the world.

Return Policy

At blesinchi Store, we want to keep our customers as happy as we possibly can. We know that we can’t keep every single customer happy, but we will still try.

Our policy lasts 30 days. If 30 days have gone by since you’ve received your product, this policy becomes invalid. The day the tracking company marks the order “delivered” is the day we count as the 1st day in the 30 days.

Please note: 

1. We might require you to submit images/proof of damaged/defective goods. Kindly cooperate with us and give us the information necessary so that we can help you out quickly and not cause you any inconvenience.

2.If the shipping address is incorrect or incomplete and the parcel ends up being destroyed, we would not able to provide a re-ship, replacement or refund.

CANCELLATIONS

We allow cancellation and order changes within 24 hours of placing your order.

If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.

If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.

DEFECTIVE PRODUCTS

If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.

We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.

ITEM NOT RECEIVED

We promise delivery within 1-2 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.

You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them. This is because in many cases, the post office marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn't notice it was there.

If 4 weeks have elapsed since you've placed your order, please send us an email at Service@blesinchi.com to track your order down. We will do our best to locate the order for you and help you out promptly.

REFUNDS

Even though we are quite liberal on replacements and store credit, we are not so liberal on refunds.

If you have received a product that does not match your expectations, we will replace it. If you do not want a replacement, we will give you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis and a decision will be made if you should receive a refund or not.

In most cases, you will not be given a refund. But in all cases, we will resolve your problem through a replacement or store credit.

If you are not happy with your product or the service provided by Blesinchi Store, you have the right to complain and get your issue resolved.

WHAT IF YOU’RE NOT HAPPY WITH THE DECISION

If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.

You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.

If you have any questions about this refund policy, please send us an email at service@blesinchi.com and a customer care agent will assist you with 2 working days.